RETURNS & EXCHANGES,Overview

RETURNS & EXCHANGES

I gladly accept returns, exchanges, and cancellations

Contact me within: 21 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 2 days of purchase
 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
 
Questions about your order?
Please contact me if you have any problems with your order.
 

Returns and exchange details

All DUPUY jewelry is designed and handcrafted with love and greatest care in the USA. Each single piece of jewelry is carefully check and exam by our in house GIA graduate gemologist before it is shipped out to you. If you are not 100% happy with your purchase, we will gladly accept the returns or exchanges.

{How Returns & Exchanges Work}

* Contact us before sending an item back. A return authorization number (RAN) is required. We will not accept any return without an RAN.

* Item(s) must be returned in original, unworn condition and include the original certificate of authenticity and warranty card.

* Item(s) must be sent back to us with in one week after of notifying us of your return.

* Item(s) must ship with insurance and signature confirmation. It will be the buyer’s full responsibility if the return is lost or damaged during the transit. Customer are responsible for return shipping costs.


* Made to Order items: Can be returned within 30 days of receipt. Customer will receive a full refund (shipping costs not included).

* Ready to Ship items: Can be returned within 30 days of receipt. Customer will receive a full refund (shipping costs not included). Note: if the ring has been resized, a 10% restocking fee will be applied.

* Loose Stone Orders: Can be returned within 14 days of receipt (shipping costs not included).

* Custom Made Orders: Final sale; non-refundable and non-exchangeable.